CUSTOMER SERVICE TRAINEE - DISPUTES & COLLECTION TEAM - GERMAN SPEAKER
As a Customer Service Trainee, you will have the opportunity to gain insight into how Advanzia Banks is committed to providing great customer service. This is an entry-level position, ideal for individuals looking to gain hands-on experience in the credit card industry. This opportunity is a full-time CDI contract.
ABOUT THE JOB l What will you do?
As a Customer Service Trainee, you will be responsible for the following activities:
Provide advice to our customers and act as a mediator between cardholders, authorities, financial institutions and Advanzia Bank, ensuring a smooth experience
Follow up on ongoing collection and chargeback cases in a professional and respectful manner
Manage non-fraud related customer transaction disputes in compliance with the bank’s policies
Handle various collection related tasks such as customer insolvencies or debt collection requests with the highest standards of integrity and care
Perform administrative tasks in an efficient, accurate and courteous manner, e.g. filing, answering emails and calls from customers, debt collection agencies and financial institutions
ABOUT YOU l What’s your background?
You have successfully completed a first higher education or obtained a bachelor’s degree
You have a good command of MS Word, Excel and PowerPoint
You are able to quickly familiarise yourself with new IT systems
WHAT WE EXPECT l What are your skills?
Customer-service oriented personality
Good written and verbal communication skills
Open-minded and communicative personality with teamwork skills
Highly motivated, results driven and interested in learning new and complex topics
Fluency in German and English is mandatory; any other languages are advantageous
WHAT WE OFFER l What advantages will you have?
Competitive compensation package
Attractive benefits as part of the banking collective agreement
Wide range of additional advantages such as language courses contribution, health initiatives, employee travel insurance, preferential conditions for Advanzia products, etc
Training and development initiatives
Dynamic and international environment #TeamAdvanzia
Participation in various Corporate Social Responsibility (CSR) projects as part of the bank’s Advanzia Plus initiative
Where you will be working
Located in bright and modern offices in Munsbach at 15 minutes from Luxembourg City, Advanzia currently employs around 200 employees from all over the world. We offer a pleasant and collaborative working atmosphere in a truly multicultural environment.
Looking for a new professional challenge in a fast-growing company?
Apply today and send your CV and motivational letter in English to E-Mail schreiben.
Click here to find out more about your career opportunities at Advanzia Bank.
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