As a Client Service Associate within the Payments Operations Team, you are a trusted member of the client’s team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products both within the US and across our global footprint.

Job responsibilities

Develops relationships with our clients; be proactive in identifying problems and themes; create a repertoire/cadence with follow-ups and issue escalations; recommend/implement service enhancements where appropriate.

Concentrates on developing a risk appetite to prevent and protect the firm and our clients

Adheres to the department policies and procedures for client requests

Keeps building and continually revamping the client relationship

Handles complex relationships and high profile portfolios, while providing service at the same level for ALL clients

Engages professionally in person, emails and on the phone to assist with every client need or issue

Works independently and in a team environment to maximize productivity in a most efficient manner

Investigates root causes of process inefficiencies and make proposals on opportunities for process improvement

Builds in-depth understanding of the client’s organization, business priorities, culture and operating model and determine how best to leverage our products and capabilities to continuously add value for the client

Seeks opportunities to lead and contribute to initiatives outside immediate area of responsibility

Takes ownership, act with a sense of urgency and exceed expectations by over-communicating

Required qualifications, capabilities, and skills

Fluent German speaker

Experience in customer service, operations, treasury, sales or portfolio management, with work experience primarily in banking or the financial service industry

A strong aptitude for strategic thinking and tactical execution

Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines

Excellent verbal and written communications skills; able to effectively communicate clearly and concisely

Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners

Ability to use data to create metrics and reporting

Proficient in MS Office (Excel, PowerPoint, Word)

Standort

JPMorgan Chase & Co., Frankfurt

Jetzt bewerben