Description

BALENCIAGA Associate Store Manager | Munich

We are currently seeking an Associate Store Manager who will report to the Store Manager for our Munich store. This is a FTC contract for a year.

Your Opportunity :

Business development:

Develop and maintain strong business relationships with all relevant internal and external stakeholders to maximise business opportunities and working efficiencies

Assist the Store Manager in overseeing floor coverage, driving sales, visual merchandising, display, client service, and operational functions within the Store

Support the Store Manager in achieving targeted quantitative and qualitative goals

Talent leadership and development:

Create and maintain a positive work environment, consistent with Balenciaga behaviours

Identify, attract, recruit, develop and retain talent

Support the Store Manager in creating a team whose activities are always motivated, competent and up to date in the fashion and luxury industries

Brand promotion:

Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally

Ensure Balenciaga Signature and Client experience are executed and consistent over time

Develop clienteling mindset and client's loyalty and retention from beginners to VICs

Build a network of people who have an impact on local and international luxury business in order to promote client loyalty, especially with VIC and VVICs

Process management:

Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelines

Ensure execution of Retail Excellence guidelines in the store

Support the Store Manager in managing inventory activities and warehouse stock

Challenge and improve current processes sustaining the growth and ensure efficiency and effectiveness

KPIs (including but not limited to)

Business: sales density, conversation rate, UPT, cross selling rate, transactions

Team: sales productivity, training completion rate, turnover rate

Client: local retention rate, CEE

Process: CRM, Omnichannel, back of house

Who you are:

You have significant experience in team management, in store management and in the sale of luxury products; 

You have good social skills and a very good ability to listen, a strong sense of responsibility; 

You are willing and responsive; 

You are service-oriented and persuasive; 

You must have a customer portfolio and know local customers; 

You have a good knowledge of IT tools and a keen sense of product and fashion culture; 

You have worked in a fast past environment; 

Your English must be fluent and ideally a second language; 

Why work with us?

This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.

Balenciaga is committed to supporting your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

Job Type

Fixed Term (Fixed Term)

Start Date

2024-05-01

Schedule

Full time

Organization

Balenciaga Germany GmbH