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360T Logo
360T

(JUNIOR) BUSINESS CLIENT SERVICES MANAGER (f/m/d)

Frankfurt
  • Veröffentlicht am 28.06.2024
  • Festanstellung
  • Homeoffice möglich
360T Logo

(JUNIOR) BUSINESS CLIENT SERVICES MANAGER (f/m/d)

Jetzt bewerben Teilen
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Your responsibilities

We are currently looking for a highly motivated (Junior) Business Client Services Manager to strengthen our Business Client Advisory Services team. The team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders and thereby contributing to the overall success of the company. We support all clients on the platform and act as a first point of contact for any business related topics. In your job you will face a variety of tasks in a fast-changing and growing organization. Hence 360T is a place where continuous learning and development are key. You will have the opportunity to grow and develop your skillset in an international and innovative fintech company and benefit from the experience and one-on-one training from our senior team members.
  • Provide excellent service for existing and new customers
  • Manage, solve and escalate all incoming requests from clients
  • Ensure a smooth onboarding for new clients to the system
  • Build and maintain relationships with key client contacts
  • Conduct system trainings for client users 
  • Maintain, document, analyse and improve existing workflows and processes
  • Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups; integration or workflows) 
  • Participate in quality assurance testing of full range of products and features on our platform
  • Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)
  • Maintain and share up-to-date knowledge about company products and services

    • Your profile

  • Provide excellent service for existing and new customers
  • Manage, solve and escalate all incoming requests from clients
  • Ensure a smooth onboarding for new clients to the system
  • Build and maintain relationships with key client contacts
  • Conduct system trainings for client users 
  • Maintain, document, analyse and improve existing workflows and processes
  • Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups; integration or workflows) 
  • Participate in quality assurance testing of full range of products and features on our platform
  • Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)
  • Maintain and share up-to-date knowledge about company products and services

    • Our offer

  • Competitive Salary
  • Bonus scheme on a quarterly basis
  • Contingent of flexible home office days
  • 360T Academy for continuous professional development & training
  • Various career growth opportunities
  • Frankfurt office located directly in the city center
  • Regular social gatherings & company events

    • Standort

    360T, Frankfurt

    Jetzt bewerben Teilen