Your responsibilities

We are currently looking for a highly motivated (Junior) Business Client Services Manager to strengthen our Business Client Advisory Services team. The team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders and thereby contributing to the overall success of the company. We support all clients on the platform and act as a first point of contact for any business related topics. In your job you will face a variety of tasks in a fast-changing and growing organization. Hence 360T is a place where continuous learning and development are key. You will have the opportunity to grow and develop your skillset in an international and innovative fintech company and benefit from the experience and one-on-one training from our senior team members.

Provide excellent service for existing and new customers

Manage, solve and escalate all incoming requests from clients

Ensure a smooth onboarding for new clients to the system

Build and maintain relationships with key client contacts

Conduct system trainings for client users 

Maintain, document, analyse and improve existing workflows and processes

Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups; integration or workflows) 

Participate in quality assurance testing of full range of products and features on our platform

Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)

Maintain and share up-to-date knowledge about company products and services

Your profile

Provide excellent service for existing and new customers

Manage, solve and escalate all incoming requests from clients

Ensure a smooth onboarding for new clients to the system

Build and maintain relationships with key client contacts

Conduct system trainings for client users 

Maintain, document, analyse and improve existing workflows and processes

Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups; integration or workflows) 

Participate in quality assurance testing of full range of products and features on our platform

Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)

Maintain and share up-to-date knowledge about company products and services

Our offer

Competitive Salary

Bonus scheme on a quarterly basis

Contingent of flexible home office days

360T Academy for continuous professional development & training

Various career growth opportunities

Frankfurt office located directly in the city center

Regular social gatherings & company events