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EMEA Payments Client Service Account Manager - Associate (all genders)

Frankfurt

Veröffentlicht am 28.06.2024 Festanstellung

You are an Client Service Account Manager with strong relationship management experience who will be integral in shaping relationships with key contacts.

Job Summary

As a Client Service Account Manager (CSAM) within the Payments Client Advisory team at . Morgan SE, you will be at the forefront of delivering best in class service. Your goal? To achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization. You will be the client’s champion, empowered to identify process improvements and opportunities for growth. You will have the full responsibility of delivering regular “Service Reviews” with clients either in person or remotely. By developing an excellent understanding of the client’s primary business and the products and services they receive from . Morgan, you will collaborate with other . Morgan key stakeholders to ensure a seamless client experience. This role offers you the opportunity to make a significant impact on our client's experience and satisfaction.

Job Responsibilities

Be responsible for the Client experience across all aspects of their day to day relationship with JPMorgan Payments

Maintain an accurate and active service temperature check for all Clients within the CSAM’s portfolio as well as identify and remediate service issues that impact the Client

Understand organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively including understanding of the Client’s business to anticipate their servicing needs and provide appropriate support and solutions (become the Client’s champion)

Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients

Promote use of our electronic service tools to allow Clients to easily find the payment related information they require

Analyze the end to end payment process and associated activities in order to identify related efficiencies

Participate in and support Payments business initiatives that will positively impact the Client experience

Identify and effectively communicate internally all opportunities for Payments product development

Develop strong and trusted internal partnerships (. Sales, Operations, Product, other lines of business)

Identify and escalate potential risk associated with Client activities

Record all Client interactions using the appropriate business tools and use this data to identify themes, trends and service improvement opportunities

Required qualifications, capabilities and skills

Strong Customer-facing / relationship management experience in similar area

Excellent verbal and written communication skills, including executive communication skills

Ability to develop and mobilize internal network, key stakeholders and associated resources

Keen interest in the Banking digital technology transformation agenda

In depth understanding of the importance of our Diversity, Equity and Inclusion philosophy

Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines

Ability to work effectively under pressure

Standort

JPMorgan Chase & Co., Frankfurt

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