We create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place.

Include the following. Other duties may be assigned.

Demonstrates knowledge and understanding of core product functionality.

Evaluate impact, prioritise, maintain and proactively drives issues lists for a number of key client accounts.

Drives investigations, resolves configuration/setup issues and works with the various technical teams to resolve issues.

Supports modification development, delivery, and change management.

Develops positive working relationships with clients and internal support resources.

Present functional and technical concepts to both client and internal audiences.

Establish oneself as a primary point of contact for the client. Identify and escalate issues within Manhattan Associates reporting structure.

EDUCATION and/or EXPERIENCE

Degree required or equivalent. A 2:1 degree in a technical discipline (E.g. Computer Science, Maths or Engineering)

Commercial awareness, ideally gained from a placement year or a previous role within the technology sector

Excellent communication skills together with the ability to work effectively as part of a team, at all organizational levels

Strong analytical and problem solving skills

Experience of any of the following would be an advantage: SQL, XML, XSL, C#, ASP.NET, JavaScript, AJAX, REST based web services, Windows Server/Active Directory

Experience of implementing supply chain products would be an advantage

Committed to diversity and inclusion At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteeropportunities, your true self is always welcome here. Our team members’ backgrounds, experiences andperspectives add to us as a whole and make us unique.We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,disability, or status as a veteran. In the United States, Manhattan Associates participates in the EmploymentEligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with theSocial Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employmenteligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has beencompleted.