Your tasks

• Support Customer Onboarding and Adoption: Assist in seamless customer onboarding and adoption, ensuring customers derive maximum value from our product. 

• Customer Relationship Support: Aid in building and maintaining relationships with new and existing (enterprise) clients. 

• Customer Training Input: Support further development & implementation of our customer-facing, AI-enabled products executing (semi)-automated user trainings for our complex game theory & AI-based SaaS product.

• Ad-hoc Customer Support: Assist our customers with any queries which may arise via support portal, email, phone and video call. 

• Admin: Create and maintain comprehensive documentation, including knowledge base articles, FAQs and guides, to assist customers in utilizing our platform effectively.

• Team Collaboration: Work closely with other customer success team members as well as sales, marketing & product teams to ensure a unified approach to achieving value for our customers.

Your profile

• Level of Experience: Ideal for candidates with 1-2 years of experience in customer success, customer support, or a related role, preferably in B2B SaaS or technology sector. 

• Growth Enthusiasm: Eagerness to learn about procurement practices, the SaaS-based application of high end economic approaches via game-theory and the latest advancements in AI.

• Communication Skills: Strong oral and written communication skills, with proficiency in English. German language skills are a plus.

• Solution Orientation & Customer Centricity: Ability to proactively provide the best solution for our customers with a bias to action while upholding a positive atmosphere. 

• Grit & Adaptability: Exude persistence and, as a reliable partner for our clients, maintain an overview of updates to the system.

• Enterprise-level attention to detail: Ability to learn to master and uphold a regular service quality level required for a customer base with trained professionals from multi-national corporates.

• Team Player: Ability to work effectively within an international team and contribute to team goals.

• Educational Foundation: A degree in Business, Economics or related fields.

• Hybrid Working Model: Ability and willingness to come to our Berlin or Munich office regularly (3 times per week).  

Why us?

At nnamu, we offer a comprehensive benefits package and the option to participate in the company's performance. We also offer generous paid time off and flexible work arrangements to ensure a healthy work-life balance. In addition, we provide opportunities for professional development, including training and certification programs, to help our employees grow and advance in their careers. As a startup company, we are committed to fostering a collaborative and innovative work environment that encourages creativity and contribution from all team members.
At our company, we value diversity and inclusivity and believe that a diverse team brings different perspectives and ideas to the table. We are an equal opportunity employer and welcome applicants from all backgrounds.
Our benefits programme for this role include 30 days of paid vacation, modern flexible working rules as well as the opportunity to equity in nnamu.

About us

At nnamu, we are at the forefront of redefining the landscape of strategic advice and negotiations for businesses worldwide. Our mission is rooted in the belief that the complex world of negotiations can be navigated more efficiently and effectively. By integrating the advanced methodologies of AI and game theory, nnamu introduces a groundbreaking approach to strategic decision-making. Our proprietary AI agents offer unparalleled insights and strategies, empowering businesses to unlock potential savings and value on a scale previously unimagined—targeting over 600 billion Euros annually.

The Challenge We AddressDespite the proven potential of game theory to enhance negotiation outcomes significantly—potentially unlocking an incremental USD 1 Trillion of value—its application in business negotiations remains largely untapped and unscalable. This gap presents a vast opportunity but also a challenge that many companies have yet to overcome. nnamu stands at the cusp of this challenge, ready to harness the untapped potential of game theory in negotiations and make it accessible and scalable for businesses everywhere.
Our Unique Solutionnnamu is setting a new standard in the domain of strategic advice and negotiations. Our unique value proposition lies in the sophisticated amalgamation of game theory and cutting-edge artificial intelligence. By applying machine learning techniques to our proprietary database—encompassing two decades of unparalleled data—we unveil incremental value in strategic decision-making and negotiations for our clients. Our product, a proprietary Artificial Intelligence platform, provides bespoke strategy advice and negotiation insights as a Software as a Service (SaaS), initially targeting procurement domains within companies.