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Lufthansa Consulting GmbH

Head of Solution Group Customer Experience (Associate Partner) (m/f/d)

Frankfurt am Main
Neu Veröffentlicht am 29.10.2024 Festanstellung

Head of Solution Group Customer Experience (Associate Partner) (m/f/d)

You will acquire projects for your own Solution Group – including developing proposals, supporting contract negotiations and sales pitches with the Head of Market. 

Your responsibilities will include, but not be limited to...

  • Leading the Solution Group “Customer Experience” as functional superior, including budget-responsibility and knowledge management
  • Supporting the Head of Market in sales activities, leading proposal preparation and sales pitches
  • Working in projects as an expert; possibly as Project Manager
  • Identifying and independently following up trends and needs for new and customized services, steering the creation of tailored consultancy services, problem solutions, lessons learned and content for training, marketing/ sales, articles and proposals
  • Representing Lufthansa Consulting to our customers, government bodies and institutions and participation in trade fairs and conferences
  • Active participation in the work of corporate functions such as recruiting, internal corporate and overarching issues
  • Contact

    Antje Grösser

    Manager Talent Acquisition
    Lufthansa Consulting GmbH

    E-mail address for inquiries

    Old-age provision / employee retirement, Financial consulting / social counseling, Profit sharing / LVV (bonus), Free parking, Lufthansa shares, Flight privileges, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Business cell phone / ipad, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Free snacks / drinks

    In addition to your field of expertise, you will need extensive experience in consulting/project management and aviation as well as in sales and leadership.

  • Completed studies at a university /university of Applied Sciences in economics or equivalent degree 
  • Profound experience in consultancy/project management and aviation industry with extensive knowledge in the fields of Customer Experience Management and Digitalization
  • Broad method and process know-how; several years of professional experience in customer relationship management and leadership capabilities gained as project manager
  • Strong project management experience and excellent knowledge of project control and management
  • Significantly developed analytical skills, structured and pragmatic approach and ability of abstract thinking
  • Broad work experience abroad, enthusiasm and ability for intensive business travel worldwide
  • Very good communication and presentation skills in English and German
  • Standort

    Lufthansa Consulting GmbH, Frankfurt am Main