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Lufthansa Consulting GmbH

Head of Solution Group Customer Experience (Associate Partner) (m/f/d)

Frankfurt

Veröffentlicht am 27.11.2024
Festanstellung

Head of Solution Group Customer Experience (Associate Partner) (m/f/d)

Jetzt bewerben

You will acquire projects for your own Solution Group – including developing proposals, supporting contract negotiations and sales pitches with the Head of Market.

Your responsibilities will include, but not be limited to...

Leading the Solution Group “Customer Experience” as functional superior, including budget-responsibility and knowledge management

Supporting the Head of Market in sales activities, leading proposal preparation and sales pitches

Working in projects as an expert; possibly as Project Manager

Identifying and independently following up trends and needs for new and customized services, steering the creation of tailored consultancy services, problem solutions, lessons learned and content for training, marketing/ sales, articles and proposals

Representing Lufthansa Consulting to our customers, government bodies and institutions and participation in trade fairs and conferences

Active participation in the work of corporate functions such as recruiting, internal corporate and overarching issues

Contact

Antje Grösser

Manager Talent Acquisition
Lufthansa Consulting GmbH

E-mail address for inquiries

Old-age provision / employee retirement, Financial consulting / social counseling, Profit sharing / LVV (bonus), Free parking, Lufthansa shares, Flight privileges, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Business cell phone / ipad, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Free snacks / drinks

In addition to your field of expertise, you will need extensive experience in consulting/project management and aviation as well as in sales and leadership.

Completed studies at a university /university of Applied Sciences in economics or equivalent degree

Profound experience in consultancy/project management and aviation industry with extensive knowledge in the fields of Customer Experience Management and Digitalization

Broad method and process know-how; several years of professional experience in customer relationship management and leadership capabilities gained as project manager

Strong project management experience and excellent knowledge of project control and management

Significantly developed analytical skills, structured and pragmatic approach and ability of abstract thinking

Broad work experience abroad, enthusiasm and ability for intensive business travel worldwide

Very good communication and presentation skills in English and German

Standort

Lufthansa Consulting GmbH, Frankfurt

Jetzt bewerben