At Front Row, we partner with leading brands to accelerate their ecommerce growth. We leverage our capabilities and proprietary technology to design, market, distribute and accelerate brands on a global scale. We’re continually cultivating functional areas of expertise and retaining the highest caliber of talent — while sharing knowledge and data, creating efficiencies, and looking at every aspect of our client’s business from a 360° perspective. We work effectively to give every client the hands-on support, niche knowledge, and first-access they need to win in the world’s most competitive commerce markets and make each of our six capabilities the first to act on the next big things.

We live for the exchange of energy between brands and audiences, you should too, and we’ve made it our mission to expand every brand’s market share and heart share. Because we believe every transaction has the potential to be transformational.

About our CRM Team:

We help our clients build and nurture lasting customer relationships by designing and optimizing personalized CRM strategies and beyond to drive retention and growth. Our CRM team is currently looking for a motivated (Junior) CRM Manager (f/m/d) to support our customers professionalizing their email marketing activities through engaging campaigns and automated processes. The position is full-time and located in Hamburg.

How would you spend your time if you join us?

• You work with our support on becoming an E-Mail Marketing Expert in the B2C world
• You develop and execute together with our team personalized email marketing strategies for our clients’ products or brands
• You support our inhouse experts in guiding our clients through the process of finding and implementing the perfect tool solutions for their email marketing requirements
• You support our clients in creating and optimizing their email marketing creatives to reach the highest possible engagement KPIs and revenue output
• You introduce our clients together with experienced colleagues to automated email marketing and help them to develop, implement, track, and optimize email series around the customer journey
• Over time, you take over training of the email marketing teams of our clients to enable them to become the next email marketing experts
• You will become an expert for the email marketing tools most commonly used by our clients such as but not exclusively Mailchimp and Klaviyo

Requirements

Who Are You?

• You are passionate about emails as a communication method and about getting the right content to the right user group at the best time
• You ideally have first experiences in the fields of email marketing and/or CRM or have self-educated yourself on the topic
• Previous experience with Mailchimp, Klaviyo or pretty much any other email marketing tool would be beneficial
• You enjoy developing content that fits the needs of the audience
• Knowledge in Photoshop and Email HTML/CSS would be beneficial, but is not mandatory
• You have a basic analytical understanding and are able to report on engagement KPIs related to email marketing
• You possess very good written and verbal communication skills in German and English

Benefits

What's in it for you?

• An intensive training to make you an email marketing expert – we help you to become an excellent consultant and to learn how to implement best-in-class CRM techniques
• Gaining a lot of responsibility for your own projects and great development opportunities
• Interesting insights in several companies from traditional German and international brands to online pure players
• Gaining a lot of responsibility for your own projects and great development opportunities
• Encouragement of your individual career development based on the Gallup StrengthsFinder and an unlimited learning budget
• A positive client relationship – we do not only work at eye level internally, but also with all our clients
• A zero-bullshit attitude – we know what we are doing and strive to be thought leaders in our services
• Diversity and inclusion are fostered in our company values and build our foundation for sustainable business success
• A very positive and truly international working culture with more than 30 nationalities

• Benefit from many company events, afterworks, getaways and internal support – we enjoy working together and it shows!
• A competitive salary and a modern workplace right in the center of Hamburg
• Flexible working hours and the possibility for remote work
• Enjoy our yearly sunshine office abroad
• Bike leasing
• An attractive pension plan
• HVV-Deutschland Ticket 
• Access to a mental wellbeing platform (OpenUp)
• Lunch allowance
• And much more...