Unlimitail is a joint venture between Carrefour and Publicis groups, with the aim of becoming the leader of the retail media market in Europe and LATAM. By combining the power of Carrefour Links' in-store and e-commerce assets and traffic with Publicis Citrus Ad by Epsilon's on-site and off-site retail media technologies, Unlimitail aims to become the leading retail media player in Continental Europe and South America for in-store and digital channels. In addition to the 15 partners announced at the Vivatech launch, Unlimitail has a strong ambition and business plan to welcome many more retailers to its retail media platform.

Role Overview:

The Customer Success Manager & Analyst (German/English) role is an integral part of the team that supports our biggest Retailers in the Development of their Retail Media Program. As such, you will work closely with our Retailers to make sure that their Retail Media Program run efficiently, and that their ad revenue is growing. The role includes seizing and creating Growth opportunities, offering optimization support and lean in.

It requires strong technical expertise, a Data-driven Mindset, excellent communication skills, and the ability to translate Business needs into Strategic recommendations.

This position can be based in either Paris, Frankfort or Dusseldorf.

Key Responsabilities:

Retailer Onboarding

Coordinate the implementation of the Solution with our Technical Teams, both from a Technical and Business perspectives
Help Retailer design the best offer / inventory possible through benchmark / zoning recommendations, according to Pre-sales discussions and in cooperation with Leadership & Technical teams

Retailer Relationship

Build and maintain strong relationships with key contacts and stakeholders within the Retailers’ organization
Retail Retailers by delivering a world-class service to our retail partners, their internal teams, and their brands.
Collaborate effectively: implement tools to better monitor activity, list of tasks to be done/ongoing and any deck that would be necessary to develop further both relationship and revenue opportunities
Ensure the Platform is working properly on a daily basis, and recommend any additional features / setup to your Retailers so they can scale further Retail Media Revenues.

Retailer Development

Collaborate with leadership to create sales strategies and action plans to achieve revenue growth, by scaling the Partnerships, seizing additional opportunities and scope extensions (new inventories, roll-out to new countries, additional services…).
Create and maintain sales dashboards and reports to track key performance indicators (KPIs) and monitor performances.

Data & Analytics

Gather and analyze sales data and performance metrics to provide insights and recommendations to Retailers
Coordinate with internal data analyst to extract the relevant information to provide analysis to clients
Gather clients' needs regarding data and analytics: development of new dashboards, custom analytics extraction, deployment of new tools

Qualifications:

At least 5+ years of experience
Bachelor's degree in a related field Administration, Marketing, Analytics or a related field or equivalent experience.
Fluency in German, and English. French is a plus.
Proven experience in a sales and/or consulting role
Strong analytical skills and proficiency in data analysis tools (e.g., Excel, Salesforce, Power BI).
Excellent communication and presentation skills, with the ability to convey complex technical information to both technical and non-technical audiences.
Leadership skills, with the ability to motivate and guide a team effectively.
Customer-oriented mindset, with the ability to identify and address customer needs.
Ability to work in a fast-paced environment and handle multiple projects simultaneously.
Knowledge of industry best practices and trends

What We Offer:

️ Work in a fast-paced, international, and innovative environment

‍ A flexible remote work policy of 2 days/week

HQ located in the heart of Paris (Châtelet district)

Ready to make a big impact? Apply now and be part of our innovative journey!

Unlimitail is committed to fostering a diverse workforce and strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

Standort

Unlimitail, Frankfurt

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