Job Title: Senior Post Sales Implementation Consultant (x2)

Location: DACH or EE (Germany or Austria ideal) (Remote)

Job Type: Full-time

Company Overview

My client is a leading specialist technology solutions provider specializing in digital document creation, digital web services and digital transformation. Their mission is to enable businesses to enhance their web-based document deployment and communication process, ensuring seamless integration, high performance, and scalability. They are looking for two seasoned, highly proficient/ talented and driven Post Sale Consultants to join their professional services team in the DACH & EE region (ideally based remotely in Germany), contributing to innovative technical implementation projects across various industries.

Role Overview

As a Post Sale Consultant specialising in XML based web document implementation & SaaS rollouts, you will be responsible for providing expert technical guidance and post sale support (implementation & training) to customers in developing, integrating, and optimizing web-based document composition and integration across all communication medians within a customer providing a first class "post sale" experience. You will work closely with internal teams and external customers to understand technical & business requirements, design solutions, and ensure smooth document implementation and deployment of related customer communications technology.

Key Responsibilities

• Client Consultation: Engage with clients to understand their business needs, technical requirements, and challenges related to web document services. Provide expert advice on best practices and solution design.
• Solution Architecture: Design and develop scalable, secure, high-performance web documents and APIs based on client requirements.
• Technical Implementation: Lead or support the implementation of web document solutions using modern web technologies (XML/HTML/XSLT/XSL-FO and/or XPath), ensuring they align with the client's strategic objectives).
• Integration: Assist clients in integrating web services with existing systems, databases, and third-party applications.
• Troubleshooting and Optimization: Identify and resolve technical issues, bottlenecks, or inefficiencies in web services, ensuring optimal performance and scalability.
• Training and Support: Provide training sessions for clients' technical teams on new systems and technologies, ensuring they can effectively maintain and use the web services post-deployment.
• Documentation: Prepare technical documentation, including architecture diagrams, integration plans, and user guides to ensure transparency and ease of implementation.
• Project Management Support: Collaborate with project managers to ensure timely delivery of solutions, meeting deadlines and quality standards.
• Continuous Improvement: Stay up-to-date with the latest trends and technologies in web services, sharing knowledge and best practices with the team and the client.
• Increase billing (revenue growth) opportunities within the customer base

Qualifications/Experience:

• Solid understanding of technical SaaS applications, web services, cloud computing, APIs, and integrations.
• Good experience/knowledge of working with XML & web technologies (e.g., XML/HTML/XSLT/XSL-FO and/or XPath, Java/JavaScript, REST APIs) and cloud infrastructure (e.g., AWS, Azure).
• Knowledge of other technologies (JavaScript, web services, databases)
• 5-8 years of experience in a post-sales, technical consulting, or customer-technical facing role within a B2B SaaS vendor environment as well as experience in technical support or professional services is a must.
• Good energy & engaging personality - customer centric with a growth mind-set (used to scaling SaaS culture).
• Problem-Solving Skills: Ability to diagnose and resolve complex technical issues independently, using analytical thinking and creative problem-solving approaches working within the customers processes.
• Customer-Focused Mindset: A customer-centric approach with the ability to understand customer needs and translate them into technical solutions that drive value.
• Communication Skills: Excellent written and verbal communication skills (fluency in German & English, Italian nice to have), with the ability to explain technical concepts to non-technical audiences and deliver training to customers.
• Team Collaboration: Ability to collaborate effectively with cross-functional teams and work in a fast-paced, dynamic environment.
• Certifications (Optional): Relevant certifications in SaaS, cloud platforms, or technical consulting are a plus (e.g., AWS Certified Solutions Architect, Salesforce Certified Technical Architect).
• Degree in an IT related subject

Why Join ?

• Innovative Culture: Join a fast-growing, innovative SaaS company where your contributions will make a direct impact on the success of both the business and our customers.
• Career Growth: Opportunities for professional development and career progression in a rapidly expanding company.
• Work-Life Balance: Flexible work options, including remote work and a healthy work-life balance.
• Collaborative Environment: Work in a supportive and dynamic team environment with an emphasis on collaboration, knowledge-sharing, and continuous learning.
• Competitive package: €75K to €95K fixed (dep on experience) & industry leading benefits

How to Apply:

If you are passionate about technical consulting and technical customer interactions from a professional services perspective and eager to help clients thrive after solution uptake, I would love to hear from you! Interested candidates are invited to submit their CV detailing their relevant experience to; paul@snooprid.com.

Unfortunately unrelated/non-relevant experience & CV's will not be responded to so please read the job description carefully before submitting your details. Thank you.

My client is an equal opportunity employer and celebrates diversity and are committed to creating an inclusive environment for all employees.