Jobs

Hoola is changing how brands interact with their customers, disrupting how two of the largest industries in commerce work (support + marketing).

We empower eCommerce brands to build AI Agents that fully automate service conversations, while generating new marketing opportunities in the process.

Our unique position stands on two core beliefs:

1. Customer Experience is being reimagined. The separation of support + marketing will disappear - leading to a new single category of tools, powered by AI.
2. Support data is normally lost - until now. Hoola scans all conversations for actionable insights (i.e. purchase intent) as well as relevant data to be used later in marketing (birthdays, preferences, etc) by the same AI agents.

We're pioneering a new way forward for businesses to reach and support their customers and would love to have you onboard

Let's face it, there's a ton to do:

• You'll drive your own portfolio of clients to success. Run onboardings and meetings with new clients. Own a portfolio of clients to remain successful
• You'll become an AI and Marketing Expert. Design, plan, and evaluate WhatsApp marketing strategies for clients. Be an expert on AI prompting for clients
• You'll be at the forefront of our growth. Prepare and iterate guides that clients will use to implement successful strategies and campaigns

Above all, we hire for drive, talent and determination.

However, our Talent Advisor told us to also include the boring list:

• You are currently in your BSc or MSc studies
• You are a native or bilingual Spanish speaker and you have proficient level of English. In this role you will be working with tons of Spanish speaking customers.
• You have outstanding and structured communication skills. To put it simple, you can explain complex topics in simple words.
• You are a great listener, as good as you are communicating or even better
• You are able to keep customers engaged and excited.
• You are very curious and want to develop your business accumen. You can connect the dots between our customer's challenges to find great solutions.

• Joining a small team with big ambitions, that is growing fast
• Exciting (and challenging) work shaping the future of Customer Experience
• Work directly with the founders from our coworking space in the heart of Berlin
• Opportunity to continue as a Full Time employee after your internship

Do you only meet some of the requirements?

We wil prioritise motivation over academic qualifications for this role. We are big believers that talent is not always reflected in formal credentials.
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Hoola is an Equal Opportunity Employer. Decisions on hiring will not be influenced by race, color, religion, gender, nationality , disability status, neurodiversity, age, sexual orientation, gender identity, marital status, mental or physical disability.

We are Hoola

The #1 customer automation platform for commerce. Support, sell and market via WhatsApp on auto-pilot.