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Associate Partner – Customer Transformation for Utilities
Do you want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?
About your role
Key Responsibilities include:
Client Relationship Management: Bring current relationships and build and maintain professional relationship with senior and C-level client executives. Expand professional network in client organizations. Anchor new and existing client accounts, and interface on engagement-level client concerns.
Opportunity Identification/ Creation: Create/identify multi-million-dollar opportunities within existing and new clients using industry expertise, industry relationships, intellectual capital, background in potential problem areas, knowledge of upcoming regulatory and market changes, and Infosys services offerings in order to create engagement opportunities.
Proposal Development and Delivery: Lead teams to prepare large proposals and program plans, identify Infosys differentiators, articulate our unique value proposition and competitive financials.
Engagement Delivery and Management: Take bottom line responsibility for Infosys program execution. This includes providing vision and guidance to the team, bringing industry expertise to the engagement, managing key client stakeholders, periodic program review and ensuring quality checks are in place.
Contract Negotiation: Analyse the probability of winning the deal & the criticality of the deal for Infosys, as well as appropriately prepare for negotiations on terms and conditions of the engagement with the client and obtain confirmation and approval from all internal stakeholders to ensure timely and smooth closure of the deal.
You.
- Have led multiple, large Customer transformation programs in two or more areas like – Meter to Cash (M2C), Customer Contact, transformation in B2B and B2C etc.
- Have experience in two or more customer transformation technologies like – Salesforce, SAP, Microsoft, Genesys, Amazon Connect, Kraken etc.
- Have published articles on Customer Transformation trends and participated in Utilities Industry forums co-presenting with clients
- Have a broad business skill set including stakeholder management, problem-solving, and resilience
- Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences
- Have excellent interpersonal skills and strong written and verbal communication skills in German (C1 proficiency) and English (C1 proficiency), project-related mobility/willingness to travel
Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for team members who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.
About your team
Our Utilities Practice helps some of the largest global firms and most recognizable brands solve their biggest challenges in today’s age of constant disruption. With diverse services spanning strategy and digital innovation, to omni-channel customer experience, we help clients shape and achieve their growth agenda for a sustainable future.
About Infosys Consulting
Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.
Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.
Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.
We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal goals. Curious to learn more? We’d love to hear from you.... Apply today!