Are you experienced in client service and have a can-do attitude? Then you found the right position for you!
As a Client Service Associate within the Payments Operations Team, you are a trusted member of the client’s team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products both within the US and across our global footprint.
Job responsibilities
Develops relationships with our clients; be proactive in identifying problems and themes; create a repertoire/cadence with follow-ups and issue escalations; recommend/implement service enhancements where appropriate.
Concentrates on developing a risk appetite to prevent and protect the firm and our clients
Adheres to the department policies and procedures for client requests
Keeps building and continually revamping the client relationship
Handles complex relationships and high profile portfolios, while providing service at the same level for ALL clients
Engages professionally in person, emails and on the phone to assist with every client need or issue
Works independently and in a team environment to maximize productivity in a most efficient manner
Investigates root causes of process inefficiencies and make proposals on opportunities for process improvement
Builds in-depth understanding of the client’s organization, business priorities, culture and operating model and determine how best to leverage our products and capabilities to continuously add value for the client
Seeks opportunities to lead and contribute to initiatives outside immediate area of responsibility
Takes ownership, act with a sense of urgency and exceed expectations by over-communicating
Required qualifications, capabilities, and skills
Fluent German speaker
Experience in customer service, operations, treasury, sales or portfolio management, with work experience primarily in banking or the financial service industry
A strong aptitude for strategic thinking and tactical execution
Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines
Excellent verbal and written communications skills; able to effectively communicate clearly and concisely
Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners
Ability to use data to create metrics and reporting
Mit der Bestätigung deines Passwortes erstellen wir dir einen Account in unserer Datenbank, in dem du deine Jobanfragen verwalten und darüber hinaus alle Funktionen unseres Talent Pools nutzen kannst.