Be the first point of contact for any IT related queries and issues (by telephone, remote and on-site)
Keep records and manage all requests in the ticketing system
Provide first line support to our users by quick assessment of the nature and urgency of requests, resolving basic technical issues and routing more complex problems to the team responsible for resolution
Diagnose issues ranging from environmental to software configuration, updates/bug fix and patches to ensure availability and stability
Assist with user on- and off-boarding process (PC delivery and software installations)
Manage access rights
Support the IT workstations (hardware and software, MS Windows 10, Office 2016 and O365, SfB)
Ensure all documentation is updated and maintained
Assist with IT purchases (manage orders, delivery dates, complaints)
Provide on-site IT support; if required, travelling to different locations in Germany and abroad
A BACKGROUND THAT CONVINCES US
Relevant degree in IT or completed vocational training in the IT sector
Experience in an IT customer support role
Excellent understanding of Windows platforms, operation systems and servers
Good knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Microsoft Windows 10, Microsoft Office 2016, Microsoft Active Directory, SCCM, Microsoft Exchange, experience with GPO, Powershell and SharePoint is an asset
Analytic thinking, ability to diagnose and troubleshoot problems
A high level of personal commitment to task completion, with the ability to prioritize
Great service orientation
Good attention to details
A good team player that uses opportunities for sharing knowledge and encourages others to be responsible for cooperation and open communication
Understanding of ITIL and ISO/IEC 20000 standards
Very good German and English language skills and intercultural competence
AN ENVIRONMENT THAT MOTIVATES YOU
High emphasis on Corporate Social Responsibility
An international working environment in an exciting, not ordinary sector
Supportive team spirit, colleagues who enjoy working together, mixing competence with the right amount of humor, and who are looking forward to having you in the team
Short communication and decision making processes and a living “open doors” culture across all company levels
The possibility to actively contribute to the future success of your department and develop yourself
A reliable permanent position
A wide range of benefits such as job ticket, job bike, gym membership support, VL, canteen, etc.
READY FOR CHANGE?
You want a task with meaning? To make the world a little better? And develop yourself in an international environment? With us you will find more than just a job! Become part of our team and send us your application today (cover letter including earliest starting date and salary expectation, CV, relevant certificates and reference letters).
Your contact: Eva Meszaros
At GOPA we value the diversity of our talent and will always strive to recruit the best person for the job. We value diversity in all its forms, including – but not limited to – gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as an important source of strength for building high performing teams.
About us
Your career is more than a job. As a member of our global team, you will be involved in projects that impact the future for communities around the world. You will be empowered in a dynamic and diverse environment that maximizes your skills and encourages new ideas. We feel ourselves accountable for learning from experience and it’s our mix of integrity and ambition to contribute to a better tomorrow that makes us such a special place to work.
Implementing diverse projects in transition and developing countries and thus contributing to a „better tomorrow“ is our business. We, GOPA Consulting Group, are one of the leading consulting companies in the field of International Cooperation. For more than 50 years we are successfully implementing projects on behalf of national and international institutions, as for example the GIZ, KfW and EU. Topics are manifold and range, among others, from the improvement of education for the young, over measures of climate change adaptation to projects in health and infrastructure.
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