GOPA Group Service GmbH

• Be the first point of contact for any IT related queries and issues (by telephone, remote and on-site)
• Keep records and manage all requests in the ticketing system
• Provide first line support to our users by quick assessment of the nature and urgency of requests, resolving basic technical issues and routing more complex problems to the team responsible for resolution
• Diagnose issues ranging from environmental to software configuration, updates/bug fix and patches to ensure availability and stability
• Assist with user on- and off-boarding process (PC delivery and software installations)
• Manage access rights
• Support the IT workstations (hardware and software, MS Windows 10, Office 2016 and O365, SfB)
• Ensure all documentation is updated and maintained
• Assist with IT purchases (manage orders, delivery dates, complaints)
• Provide on-site IT support; if required, travelling to different locations in Germany and abroad

• Relevant degree in IT or completed vocational training in the IT sector
• Experience in an IT customer support role
• Excellent understanding of Windows platforms, operation systems and servers
• Good knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Microsoft Windows 10, Microsoft Office 2016,  Microsoft Active Directory, SCCM, Microsoft Exchange, experience with GPO, Powershell and SharePoint is an asset
• Analytic thinking, ability to diagnose and troubleshoot problems
• A high level of personal commitment to task completion, with the ability to prioritize
• Great service orientation
• Good attention to details
• A good team player that uses opportunities for sharing knowledge and encourages others to be responsible for cooperation and open communication
• Understanding of ITIL and ISO/IEC 20000 standards
• Very good German and English language skills and intercultural competence

• High emphasis on Corporate Social Responsibility
• An international working environment in an exciting, not ordinary sector
• Supportive team spirit, colleagues who enjoy working together, mixing competence with the right amount of humor, and who are looking forward to having you in the team
• Short communication and decision making processes and a living “open doors” culture across all company levels
• The possibility to actively contribute to the future success of your department and develop yourself
• A reliable permanent position
• A wide range of benefits such as job ticket, job bike, gym membership support, VL, canteen, etc.

You want a task with meaning? To make the world a little better? And develop yourself in an international environment? With us you will find more than just a job!
Become part of our team and send us your application today (cover letter including earliest starting date and salary expectation, CV, relevant certificates and reference letters).

Your contact: Eva Meszaros

At GOPA we value the diversity of our talent and will always strive to recruit the best person for the job. We value diversity in all its forms, including – but not limited to – gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as an important source of strength for building high performing teams.

Your career is more than a job. As a member of our global team, you will be involved in projects that impact the future for communities around the world.  
You will be empowered in a dynamic and diverse environment that maximizes your skills and encourages new ideas. We feel ourselves accountable for learning from experience and it’s our mix of integrity and ambition to contribute to a better tomorrow that makes us such a special place to work. 
 
Implementing diverse projects in transition and developing countries and thus contributing to a „better tomorrow“ is our business. We, GOPA Consulting Group, are one of the leading consulting companies in the field of International Cooperation. For more than 50 years we are successfully implementing projects on behalf of national and international institutions, as for example the GIZ, KfW and EU. Topics are manifold and range, among others, from the improvement of education for the young, over measures of climate change adaptation to projects in health and infrastructure.