Overview: Cvent is an exciting, fast-growing tech company that provides industry-leading software to event professionals around the world. Our suite of services - online event registration, venue selection, mobile apps, email marketing, web surveys, and targeted hotel advertising opportunities - have positioned us a major player in the estimated $565 billion global meetings and events industry. The successful candidate must be a process oriented, customer focused, multi-tasking individual with a proven track record against their current role’s metrics and activities. A successful candidate in this role is tech savvy, and approaches event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships. Cvent has a diverse, collaborative and open work environment where employees work closely with active members of the market’s thriving tech & event communities. In This Role, You Will: Serve as a point of contact for the customer on a single or multiple events, ranging in size or complexity Act as the point of contact in managing all planning and Day Of aspects of the event through heavy engagement with the customer Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions functionality Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials Troubleshoot potential issues to ensure the customer’s success at their event Manage several concurrent projects of differing sizes and complexity Help develop and improve upon internal processes specific to managing virtual, onsite, and hybrid projects Identify and define product improvements and enhancements as they pertain to client needs and overall deployment Configure event specific technology throughout the project lifecycle Manage the Day Of implementation team Work with Finance on project costs Travel within this role will vary based on the type of event projects being managed. Perform other duties as assigned Here's What You Need: Bachelor’s degree or equivalent experience Cvent Advanced Certification and Mobile Solutions Certification preferred Audio Visual and Production experience recommended At least 2 years of event planning, project management or customer success experience Excellent communication skills (verbal and written) Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment Must be able to integrate knowledge across disciplines to ensure event execution success Ability to manage a team to achieve goals Basic networking knowledge an asset Strong business acumen, ethics and high integrity Excel at developing relationships over the phone Good understanding of the event management experience Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software
Serve as a point of contact for the customer on a single or multiple events, ranging in size or complexity Act as the point of contact in managing all planning and Day Of aspects of the event through heavy engagement with the customer Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions functionality Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials Troubleshoot potential issues to ensure the customer’s success at their event Manage several concurrent projects of differing sizes and complexity Help develop and improve upon internal processes specific to managing virtual, onsite, and hybrid projects Identify and define product improvements and enhancements as they pertain to client needs and overall deployment Configure event specific technology throughout the project lifecycle Manage the Day Of implementation team Work with Finance on project costs Travel within this role will vary based on the type of event projects being managed. Perform other duties as assigned
Bachelor’s degree or equivalent experience Cvent Advanced Certification and Mobile Solutions Certification preferred Audio Visual and Production experience recommended At least 2 years of event planning, project management or customer success experience Excellent communication skills (verbal and written) Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment Must be able to integrate knowledge across disciplines to ensure event execution success Ability to manage a team to achieve goals Basic networking knowledge an asset Strong business acumen, ethics and high integrity Excel at developing relationships over the phone Good understanding of the event management experience Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software