Our Journey ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car. Their brainstorming session sparked the concept of a more rewarding way to shop, starting with the idea of earning online Cashback.From those late-night musings emerged the ShopBack Group, now the leading shopping, rewards, and payments platform in Asia-Pacific. With over 45 million shoppers across 12 markets (and counting!), ShopBack now facilitates more than half a million transactions daily for over 20,000 online and in-store partners.Fresh off its debut in the European market, ShopBack is on the lookout for thrill-seekers to embark on this exhilarating journey to build The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation. Warning: Not for the faint-hearted. Possible side effects may include spending more on shopping (but don't worry — you earn Cashback). ========== Note: This role is based in Berlin, Germany.

Your Adventure Ahead

The first point of contact in addressing queries promptly and effectively.

Managing our onsite feedback form.

Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives.

Assist the rest of the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.

Sie sind die erste Anlaufstelle für die rasche und effektive Beantwortung von Anfragen.

Sie verwalten unser Feedback-Formular vor Ort.

Du hörst dir das Feedback an, verarbeitest die Informationen und überlegst dir eine optimale Antwort im Einklang mit den Geschäftszielen des Teams.

Sie unterstützen den Rest des Teams vor Ort bei der Auftragsabwicklung, der Optimierung von Geschäftsprozessen, der Due-Diligence-Prüfung und strategischen Partnerschaften.

Essentials to Succeed

Fluency in German and professional working proficiency in English to communicate effectively with local and global stakeholders

Prior experience with customer service/support services is a plus

Fresh graduates are welcome to apply

Strong interpersonal and communication skills – both written and spoken

Empathetic, yet business-oriented, and able to think and respond on your feet at the same time

A strong will to learn and adapt to rapidly changing environments. Some customer service, PR, sales and/or business operations background may help

Professional working proficiency in both reading and writing English.

And most importantly, a genuine heart to help solve our customers’ problems!

Fließende Deutschkenntnisse und professionelle Englischkenntnisse in Wort und Schrift zur effektiven Kommunikation mit lokalen und globalen Interessengruppen

Frühere Erfahrungen im Bereich Kundenservice/Support sind von Vorteil

Frische Absolventen sind willkommen

Ausgeprägte zwischenmenschliche und kommunikative Fähigkeiten - sowohl in Wort als auch in Schrift

Einfühlungsvermögen, aber dennoch geschäftsorientiert, und die Fähigkeit, schnell zu denken und zu reagieren

Eine starke Lernbereitschaft und die Fähigkeit, sich an schnell wechselnde Umgebungen anzupassen. Ein Hintergrund in den Bereichen Kundenservice, PR, Verkauf und/oder Geschäftsbetrieb kann von Vorteil sein.

Und vor allem ein aufrichtiges Herz, um die Probleme unserer Kunden zu lösen!

Benefits

Leave benefits 30 days (annual leave, birthday, additional time off)

IDP (self-enrichment fund)

Work from anywhere (30 days)

Hybrid work arrangements

Laptop provided

Transport benefits

Gym benefits

30 Urlaubstage

Entwicklungsbudget

30 Tage Work from Anywhere

Hybride Arbeitsregelungen

Laptop zur Verfügung gestellt

Transport-Benefits

Fitnessstudio-Benefits

Exclusively for ShopBackers * Hybrid working and work-from-anywhere benefit* Competitive compensation * Transparent career progression paths and learning opportunities* Candid, open and collaborative culture* Talented and driven teammates across the world* Fun-filled activities and celebrations all year round