Intern Customer Service Tooling (f/m/d) at Digital Charging Solutions GmbH | softgarden

Electrify your career!

We believe the future of mobility is electric! Join an enthusiastic international team with a common vision of the future of mobility and be part of transforming the automotive industry.Charging needs to be simple and easy to use, therefore we focus on digitized and customer-oriented services.We develop white label public charging solutions for automotive OEMs and fleet operators. These services provide access to multiple networks of Charge Point Operators (CPO) and enable drivers of electric vehicles to find, use and pay for public charging in an easy and seamless way.Since the beginning of 2019, Digital Charging Solutions GmbH has been part of the mobility joint venture between the BMW Group and Daimler AG. CHARGE NOW is a service of DCS and part of this joint venture, which aims to strengthen sustainable mobility together with FREE NOW.

Intern Customer Service Tooling (f/m/d)

• Full Time
• Hybrid
• Rosenstraße 18-19, 10178 Berlin, Germany
• Without Professional Experience
• 8/21/24

Your mission

• Support the maintenance and iterative development of our customer service tools (such as Zendesk, Chatbot, FAQ, and internal database…)


• Improve the system by finding solutions for new requirements or bugs of the internal tools  


• Work with our customer service team to identify tooling challenges and and support the development solutions with a strong customer focus to increase efficiency and customer satisfaction


• Work on continuous improvement of customer service, FAQ and other content based in a “data-driven” environment 


• Assist in prioritizing and processing internal service tickets and access management requests.


• Develop and update documentation and resources related to customer service tools abd processes

Your profile

• Currently enrolled in the 2nd half of a degree program, or graduated in engineering, business administration, or a comparable field with an analytical focus 


• Able to work as a full-time intern in our Berlin office from September for a duration of 9-12 months. 


• Ideally first experiences in customer service  


• Ability to understand and support the resolution of technical challenges on multiple internal and external tools 


• Analytical expertise, strong problem solving skills


• Comfortable working within a high-paced, impact-driven environment and getting hands-on to get projects to move forward


• Team player, positive attitude, and high level of professionalism


• Solid interpersonal and intercultural skill set with the ability to collaborate and positively influence diverse stakeholders


• Excellent written and verbal English communication skills 


• Curious and determined to gain (further) insights into the e-Mobility business

We offer

• A unique opportunity combining the energy of a start-up with the power of BMW, Mercedes-Benz Mobility & bp


• Working on products & services with a high social impact


• An international team of talented people who love what they do and live a collaborative spirit


• An open-minded culture with room for growth and the freedom to bring in own ideas



• Subsidized gym membership, subsidized office lunch benefit, monthly mobility budget,  & much more 



• Modern, sunny offices in Berlin & Munich


• up to 3 days of home office in a week

… and of course, the classics: delicious coffee & tea, fresh fruits and an office dog friendly environment 

At DCS we acknowledge the value of diversity, promote equality and challenge unfair discrimination. We strive to create an inclusive work environment, safe for anyone regardless of their gender identity, sexual orientation, abilities, ethnicity or race. We have the clear goal of driving diversity and inclusion across all dimensions and treat each applicant with the same respect and consideration.

Get in touch!

Excited about being a part of the transition to e-mobility?

Then send us your application with your CV and motivational statement including your earliest starting date and salary expectations.

Do not worry if you do not think you meet all requirements for this position. First and foremost, we value like-minded, passionate people who want to want to make an impact in shaping the future of e-mobility. We encourage you to apply and convince us why you would be a good fit in a cover letter.

We are looking forward to hearing from you!