About the company -

Rakuten Symphony is a Rakuten Group company, providing global B2B services for the mobile telco industry and enabling next-generation, cloud-based, international mobile services.

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global. Let’s build the future of mobile telecommunications together!

About the Role:

We are seeking a collaborative and detail-oriented Sales Manager to join our team. As a Sales Manager, you will work closely with the Sales Director Europe, assisting in managing change requests related to quotation, preparation, and the order-to-cash flow process. Your role will involve coordinating with internal teams, ensuring timely and accurate handling of change requests, and maintaining smooth operations throughout the sales cycle.

Key Responsibilities:

Change Request Management:

• Collaborate with the Sales Director Europe to manage change requests related to quotation and order processing.
• Assess the feasibility and impact of each change request, considering factors such as pricing, delivery timelines, and resource availability.
• Liaise with internal teams, including sales, operations, finance, and legal, to evaluate the technical, operational, and financial implications of the requested changes.
• Communicate with customers to understand their change request requirements, negotiate solutions, and provide updates on the status of their requests.
• Ensure that change requests align with company policies, contractual obligations, and profitability targets.

Quotation and Proposal Preparation:

• Assist in the preparation of accurate and comprehensive quotations and proposals in response to customer requirements and change requests.
• Collaborate with the sales and solutions engineering teams to gather relevant information and technical specifications.
• Review and validate pricing and terms based on company guidelines and pricing structures.
• Ensure that quotations and proposals are aligned with the customer's expectations and contract terms.

Order-to-Cash Flow Management:

• Coordinate the order-to-cash flow process, ensuring smooth order processing, invoicing, and payment collection.
• Collaborate with internal teams, including finance and operations, to ensure accurate and timely order fulfillment.
• Monitor order status, resolve any issues or discrepancies, and communicate updates to customers.
• Work closely with the finance team to ensure timely invoicing and follow-up on payment collections.

Reporting and Documentation:

• Maintain accurate records of change requests, quotations, and order details.
• Prepare regular reports and updates for the Sales Director Europe, highlighting key metrics, risks, and opportunities.
• Document and maintain standard operating procedures related to change request management and the order-to-cash process.
• Continuously analyze and improve processes to enhance efficiency and customer satisfaction.

Qualifications:

• Bachelor’s degree in business administration, Sales, Marketing, or a related field.
• Strong analytical and problem-solving skills, with the ability to assess change request feasibility and understand pricing and financial implications.
• Excellent communication and negotiation abilities, both written and verbal.
• Proficiency in English, with additional language skills being a plus.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively with cross-functional teams and adapt to changing priorities.
• Knowledge of sales processes, quotation management, and order processing concepts (even if limited to theoretical knowledge from university coursework).
• Familiarity with basic business software applications, such as Microsoft Office (including Excel) or similar tools.
• Motivated and eager to learn, with a passion for sales and the telecommunications industry.