The Senior Key Account Manager (KAM) is an equal parts advisor and operating
partner to Delivery Service Partners (DSP’s). Amazon’s team of KAMs assist and
guide our DSP business owners as they build and grow successful last mile
package delivery businesses within Amazon Logistics (AMZL). The KAM will help
kick start a net new business as well as being the bastion for expected
excellence our partners strive towards. They will guide and advise on how to
improve the businesses. The KAM will work alongside Regional on The Road (OTR)
managers in areas of dual purpose related to transition of responsibility of
execution of planning and DSP capability.
The KAMs find and execute value-creation opportunities and manages the DSP
relationship across the entire lifecycle of the business, with focus areas
around DSP sentiment, safety, compliance, performance and reliable capacity.
As trusted advisors, KAMs work alongside DSPs to help solve their biggest
challenges at a programmatic level; influence their business planning and
strategy; and look around corners to identify obstacles and recommend
solutions, ensuring DSP owners make effective business decisions and are set
up for success, whilst working to deliver quality.
The KAMs will work closely with a portfolio of owners at different stages as
they set strategy, help drive accountability and engagement, and motivate and
track key performance metrics. They will collaborate frequently with a wide
array of integrated internal stakeholders such as Partner Relations (PAR),
Value Added Service (VAS), Legal, fleet and network health to name a few. The
KAM’s support owners by removing obstacles and improving financial,
operational, and safety practices at the network level. They facilitate and
execute Monitoring and Enforcement Policies (MEP) and build two-way feedback
channels with OTR teams, DSPs and WWEU Product and strategy.
The KAM will be required to work flexibly and will be required to travel
between multiple sites to engage with business owners weekly to carry out
their role effectively. The role is field based and requires a significant
level of travel.


Key job responsibilities
• Safety: Partnering with OTR Safety and OTR Regional Managers to ensure
business safety compliance.
• Performance: Guiding owners as they scale their business and manage
operational issues, ensuring they have resources in place to effectively ramp-
up operations and prepare for peak period.
• Performance: Supporting owners as they onboard to the program and prepare to
launch (this will be on the basis of a net new launch only)
• Performance: Coaching business owners to run compliant, safe and high
performing companies (SLS metric deep dive)
• Experience: Identifying workflow inefficiencies and working to formulate and
implement operational improvements at the network level and to improve the
individual DSP owner experience.
• Experience: Developing the relationship between Amazon and our DSP partners
(DSP sentiment improvements)
• Experience: Communication alignment to DSP business owners following close
collaboration with OTR partners.
• Be the voice of the DSP within and represent them within the AMZL business.
• Coach and ensure effective upskilling and utilization of tools.
• Deep dive to identify customer metric improvement opportunities.
• Champion the consistent application of Last Mile processes within Delivery
Stations – challenge UTR processes that impact OTR.
• Improve driver standards to protect brand image

A day in the life
You’ll be based at one of our sites. Being on site allows you to stay close to
every part of the delivery process and means you have visibility of everything
to guide our logistics partners. You’ll look after all elements of our partner
relationships, from getting the contracts in place to keeping track of
performance.

This role is all about clear communication. A fluent level of German (written
& spoken) are needed for the role. You’ll be in daily contact with the
partners you manage to make sure they have everything they need to carry out
deliveries on time.

About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership
with third-party distribution businesses. We utilise creative thinking and
continuous improvement initiatives to get millions of physical products into
the hands of our customers. Our goal is to make our customers’ delivery
experience as smooth as possible and roll out global delivery solutions for
our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process
millions of products for dispatch to our delivery teams. Our team is people-
focused and supportive, particularly as lots of our people work through the
night. We focus mostly on operations, with 247 shifts in most of our
locations.

Every year, we continually raise the bar for customer experience with new,
innovative delivery services. We look for new ways to overcome industry wide
logistics challenges and new ideas to reduce our carbon footprint, supported
by a portfolio of cutting-edge vehicles (including Electric Vehicles) and
technology to help us do just that.

### BASIC QUALIFICATIONS

• Bachelors degree.
• Experience: Prior professional experience in Operations, Last Mile or
account or relationship management, small business logistics, or
retailvendorsupplier management.
• Experience working with third party resources on a regionalnational scale.
• Experience working with a contingent workforce in a business with peak
seasons.
• Strong analytical capability track record of digging into data and finding
solutions for a variety of operational problems.
• Flexibility to work occasional non standard working hours as business
demands during peak periods.
• C1+ level of English and German.


### PREFERRED QUALIFICATIONS

• Experience leading process improvements through Lean process, Kaizen, and
Six Sigma.
• Experience project planning in ambiguous environment
• Strong communication (public speaking and writing).
• Enjoys analytical work and using data to provide thought-provoking and
workable solutions.
• Proven experience of helping teams achieving goals.

Amazon is an equal opportunities employer. We believe passionately that
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build. Protecting your privacy and the security
of your data is a longstanding top priority for Amazon. Please consult our
Privacy Notice (https:www.amazon.jobsenprivacy_page) to know more about
how we collect, use and transfer the personal data of our candidates.

mwd