Job Description

About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar.
Across its platforms,
We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, youll get to

Responsible for creating efficient schedules, processing and managing overtime and undertime

Support achieving service level and efficiency targets from a Workforce Management perspective

Real-time monitoring of service levels and providing suggestions to service team

Work closely with team leaders to constantly monitor staff movements in line upon forecast plan

Implement improvement measures to ensure SLAs are well met

What you'll Need to Succeed

Fluent in both English and Thai

At least 2 years of experience call center or relevant industry

Eligibility to work full-time in Thailand

Good communication skills to build up effective collaboration

Understanding of the intricacies of forecasting and ability to build a robust plan that accommodates for variation

Ability to work under pressure

Proactive and self-motivated

Willing to work rotational shifts, including weekends

Why We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At , you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.Whats more?

Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Clickto learn more about What makes Click to learn more about This is a Trip Where Both Your Career and Life Can Flourish!Find out more job opportunities at
Have a good trip, and see you soon!