About us TRT Solutions Limited provides global ITsupport and managed services. We have partnerships with majorbrands such as IBM, HP, Dell, Cisco EMC, Netapp, and others in theserver, storage, and networking industries. Our strict SLA modelensures cost-effective IT solutions for our customers worldwide.TRT is a specialist in reducing Enterprise IT costs and a trustedprovider of IT support services. We offer a comprehensive range ofIT services, including server maintenance and support, businesscontinuity, managed services, professional services, infrastructuredeployment, Cloud/IAAS, such as network monitoring, dataprotection, and disaster recovery. As businesses increasingly relyon technology, it is crucial to have a reliable IT support servicesprovider. We ensure that your systems run flawlessly andefficiently to support CRITICAL IT environments, even when budgetconstraints are a challenge. Today, many businesses rely on ITservices to streamline their operations. With our expertise,resources, and experience, we offer innovative solutions totechnical problems, helping businesses stay agile and adaptable inan ever-changing technological landscape. Tasks Primary Workflow -Spares management inbound and outbound the warehouse - Handlequarterly stock take in Local Warehouse & Service PartnerWarehouses - Onsite minor break-fix hardware maintenance (Hot swaphard disk replacement, cable reseat, etc) - Conduct onsite physical& logical audits for proactive sparing - Perform quarterlyonsite preventive maintenance per assigned customer - Handle spareparts deliveries to FE, SeP & client - Issuance of IMR’s, POR’s- Assist VCA’s & BDA’s for investigating missing parts fromstock counting - Sourcing Local Service Partners, Logistic Partner/ Supplier Required Deliverables - Ensure above 95% accuracybetween NetSuite inventory database and actual TRT & SePwarehouse spares - Ensure all supported incidents or tickets areresolved within SLAs - Ensure all customer communication is prompt,professional and reliable - Ensure all commitments made tocustomers are met or re-scheduled with the customer’s knowledge andapproval - Continuously learn additional technical andnon-technical skills - Escalate calls through the correct channelspromptly - 24 x 7 Support Structure - Comply fully with companypolicy to always protect the interests of TRT - Ensure local SeP isavailable for onsite requirements - Working with VCA team for localparts sourcing Accountabilities - Local ticket management/statusmonitoring and make sure they are resolved within SLAs - Warehouseinventory movement monitoring - Ensure warehouse parts labelling& binning is compliant with TRT global standard - Ensureprocedures are properly followed when onsite - Ensure on timesupport for spare parts Disaster Recovery - Coordination withinFE/SeP team for urgent part requirement onsite - Handlecoordination & keep good working relationships with logisticsand service partners/local vendors for urgent logistics sparing -Coordination with VCA, BDA & GSD division for parts needed fora call and for inventory movement - Appropriate escalation to Shiftleader or Field Services Team Leader when necessary ProfileRequirements - Candidates must possess a college degree. Trainingand Certification would be an advantage · Certification on VariousNetworking platforms · Strong understanding of Networkingfundamentals · Cisco and Juniper Certification preferred. · Solaris– Oracle Certified Professional · VMWare – VMWare CertifiedProfessional · TSM - IBM Certified Deployment Professional -Preferably have 7 years of experience in IT spare parts control& warehouse maintenance - Willing to be assigned to TRT officelocation, and to travel to TRT offices globally on as needed basisWe offer