About the company -

Rakuten Symphony is a Rakuten Group company, providing global B2B services for the mobile telco industry and enabling next-generation, cloud-based, international mobile services.

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global. Let’s build the future of mobile telecommunications together!

Your Role

We are looking for our Fraud Analyst to manage network fraud risks. We are seeking an experienced fraud analyst, preferably with a telecom background, analytical intelligence, and a risk-based approach mindset.

This is your opportunity to help embed fraud prevention and detection processes and tools into mobile network business of our customer.

Your Responsibilities

• You help assessing network fraud risks relevant to the organization and developing an anti-fraud program and approach
• You monitor alerts and dashboards of the fraud management system (FMS) incl. firewalls and respond appropriately given well-defined operational procedures
• You create or change rules in the FMS / firewalls (SS7, Diameter, GTP-C, SMS, Voice) that generate alarms for potential fraud
• You analyze fraud and report root cause, severity of the issue, and recommended action
• You report relevant KPIs and analysis to management in Europe and Asia
• You share information with the client to understand individual fraud cases
• You communicate with Core, BSS, Interconnect, and other teams within Rakuten about network traffic and system details.
• You coordinate with technical support teams from the external suppliers of FMS / firewalls
• You validate new product implementations as part of UAT
• You explore new detection methods or system improvements and adjust the FMS / firewalls accordingly

Requirements:

• 2+ years of relevant experience in Fraud Operations
• Telecom domain knowledge; Telco-specific certificates and GSMA Fraud Certification are a plus
• Understanding of common network fraud patterns
• Basic understanding of technical implementation of fraud systems
• Knowledge and experience in configuring rule-based fraud systems; experience with Mavenir FMS a big plus
• Analytical skills to extract meaningful information from large volumes of data
• Good verbal and written communication skills in English, and preferably German, to operate with various teams both internally and externally
• Experience in a cross-functional environment