Customer Satisfaction Specialist (m/f/x) Energizing anew world with Exide Technologies Exide Technologies(www.exidegroup.com) is an internationally leading provider ofinnovative and sustainable battery storage solutions for automotiveand industrial applications. With more than 135 years ofexperience, Exide has developed and globally marketed innovativebatteries and systems, contributing to the energy transition anddriving a cleaner future. Exide Technologies' culture and strategyare centred on recycling, sustainability, and environmentalresponsibility. The company has 11 manufacturing and 3 recyclingfacilities across Europe, ensuring resilience and a low CO2footprint with a local supply chain. With a team of 5,000employees, we provide €1.6bn energy storage solutions and servicesto customers worldwide, every year. Exide Technologies’ Motiondivision develops top-quality traction batteries and chargers forelectric vehicles. Our innovative lead-acid and lithium-ionbatteries, power material-handling vehicles and robotics. We servethe OEMs, projects and the replacement market with our and ourcustomer’s top brands. For our growing Motion division in Büdingen(nearby Frankfurt am Main) at the earliest possible date we arelooking for a: Customer Satisfaction Specialist (m/f/x) PlantBüdingen Join our team in Büdingen - catchment area Frankfurt,Hanau, Gelnhausen, Gießen, Aschaffenburg. The Customer SatisfactionSpecialist is the direct link between customer and our companyinside each Exide plant. He/she represents the voice of thecustomer inside Exide, and is responsible for assuring customersatisfaction, support solving problem activities and ensure timelyanswers in order to solve claims and customer problems. Assurecompliance with customer requirements according to Exide's policiesand follow-up customer audits. What will your dailyresponsibilities include in this role? Implement all preventive andcorrective actions and activities needed to meet all customerrequirements. Leading crossfunctional teams focused on customerexpectations, needs and requirements. Prepare, participate andfollow up Customer Audits. Responsible to review and analyze auditresults and customer requests / claims and share it across theplant. Participate and conduct internal audits (system, process andproduct). Participate and monitor in new projects and product andprocess homologations and re-qualifications. Perform awareness andtraining actions according to Customer requirements. Monitoring andupdating KPI's related to the customer (PPM, warranties,non-conformities, claims status etc.). Participate in workinggroups of problem solving, lessons learned, sharing and continuousimprovement methodology (8D; FMEA; 6 sigma etc.). Takingresponsibility that all special characteristics are correctlyreported in DFMEA and PFMEA, control plan and related documentsFollow internal escalation process when needed. What we ask for:Knowledge and interpretation of international quality standards –mainly ISO 9001 and ISO TS 16949 Understanding and application ofquality tools (SPC, 8D and FMEA) Understanding customerrequirements and focus on their satisfaction. Demonstrate deepunderstanding of customer’s needs and expectations.Customer-orientated Automotive company experience Customermanagement Project Management skills Team work and relationshipskills Communication skills Analytical skills Very good knowledgeof German and good knowledge of English What we offer: We offer youa challenging, responsible and varied job in a modern, fast growingdivison within an International Corporation. You can expect ahighly collegial working environment with a reasonable scope foraction and decision-making. You will benefit from exciting personaland professional development opportunities, additional corporatewell-being initiatives, and several key benefits, including:Permanent contract Competitive compensation Hybrid working model:combination of remote and collaborative office experience to enableinnovation (3 days per week in the office, 2 days remote work afterinitial adaptation period) Annual holidays: 30 Professional growthpossibilities & learning opportunities Collaborate withtransverse teams and helpful colleagues The option of leasing acompany bike Contribute to innovative projects A real perspectiveof working in a dynamic environment Working with us means beingengaged and agile. Our culture of continuous learning andcommitment to sustainability and diversity create an environmentwhere you can grow your skills and your career. Feel free to applyif you think you meet the criteria and are excited to join ourproject. Please submit your application along with an updated CV inEnglish language. A member of our Selection team will reach out toyou. Best of luck! Our energy: It’s you! Together, we will betransforming the energy sector. Exide is an equal opportunityworkplace. We are committed to equal employment opportunityregardless of race, color, ancestry, religion, sex, nationalorigin, sexual orientation, age, citizenship, marital status,disability or gender identity. Exide is committed to sustainabilityand value creation, respecting the planet’s limits and fosteringpositive change for both the environment and people within theglobal energy storage system. Exide Technologies GmbH ImThiergarten 63654 Büdingen