Job Description

The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

• Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;


• Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests;


• Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;


• Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;


• Language support (German and English) may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;


• Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues

• Excellent verbal and written communication skills in German and English
  


• Related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres);


• Solid ability to manage time effectively and juggle multiple priorities at one time;


• Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;


• Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

Find Your Balance with Us: We get it - you need work and life to mesh in a way that feels right for you. That's why we're big on remote work and flexibility. But hey, if you're within 50 kms/31 miles of our main hubs in Ottawa, Eldoret, Penang, Columbus, or Amsterdam, we do ask that you pop into the office just once a week. And for our folks near the co-working spots in Nairobi and Toronto? A monthly visit is all we ask.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact talent@assent.com and we will be happy to help.