●Leading and coordinating the customer support team

●Developing and implementing support strategies to increase customer satisfaction

●Analyzing support data and metrics to identify and resolve issues

●Collaborating with other departments to improve customer service processes

●Several years of experience in customer service, preferably in a leadership position

●Excellent communication skill in Dutch, French and German/English

●Experience in analyzing and improving support processes

●Problem-solving skills and a customer-oriented mindset

• A recipe for success: We turned 10 years old this year and are known as specialists in the gastronomy/delivery industry. With SIDES, you represent a leading player in this field.
• Add ownership: We offer you the opportunity to shape your talent and ideas. You have freedom and responsibility in your daily work within your team.
• High-quality work equipment: You will receive top-notch equipment to successfully perform your work. In the office, you will find modern devices and ample space for pleasant interactions with the SIDES team.
• Hungry for growth: Personal growth and continuous learning are our top priorities. We conduct regular feedback cycles and offer you opportunities to attend seminars, workshops, and conferences.
• Baking a positive workplace: You can expect a fantastic, perfectly connected office in the heart of Berlin (Schöneberg).
• Perks:
  • Company discounts (CorporateBenefits), access to various employee discounts
  • Discount on a gym membership
  • E-learning opportunities
  • Mental health app setup: InstaHelp
  • Snacks and drinks in the office
• Baking a positive workplace: You can expect a fantastic, perfectly connected office in the heart of Berlin (Schöneberg).Sounds exactly like what you were looking for? Then we look forward to receiving your meaningful application, including your salary expectations and earliest start date!

At SIDES, we are transforming the gastronomic delivery industry with our cutting-edge, cloud-based software. Our innovative, modular system is designed to meet the unique needs of each business, providing flexibility and scalability. With modules such as POS systems, webshops, apps, call centers, merchandise management, and vehicle and fleet management, we empower our clients to excel.

Join SIDES and be part of a dynamic team dedicated to driving success in the delivery service industry through technology and innovation. Experience the future with us and make a real impact.