Kundenservice Jobs Weiterstadt

SprintRay is a forward-thinking, nimble company on ajourney to provide digital dentistry solutions to our customers.Since 2014 we have produced products that are advanced,user-friendly, and offer a premium experience. Our organization iscustomer-centric, high-performing, and globally diverse.Challenging assumptions by identifying and solving problems is ourway of life. We leverage conventional and unconventional wisdomwith an entrepreneurial spirit that leaves no stone unturned as wedevelop the highest quality products, services, and relationships.For us to stamp our name on a product, it must be carefullyconsidered, targeted, and meticulously designed to solve ourcustomers' most pressing problems and pave the way for the future.We work to continuously redefine the rules for our industry throughour passion for technology, innovation, and our community. We havebold ambition and work to stay connected to what is happening onthe front lines of our business so that the needs of our customersare always being met. For the development and expansion of ourEuropean office in Weiterstadt (near Darmstadt), we are looking foryou immediately as a Customer Service Agent (f/m/d) At SprintRay,we foster a close working relationship where innovative people havethe freedom to find creative solutions to difficult problems. Ouropen corporate culture and communicative environment help ensurethat our work makes a difference. Aufgaben - Provide excellent andefficient customer support on SprintRay products and services -Process purchase and sales orders for external customers andinternal stakeholders - Collect all relevant information fromcustomers, according to the company`s SOP, and record them -Acknowledge and resolve customer complaints and escalate to properstakeholders - Listen attentively to questions and concerns andrespond promptly with a resolution according to company guidelines- Understand SprintRay products and services and providerecommendations to customers where necessary - Manage tickets andensure customers receive responses in a timely manner - Ensurecustomer satisfaction and provide professional customer service -Engage in daily/weekly/monthly training and assessments, in orderto keep up to date on new and existing products and services Profil- 1+ years experience in a customer/technical support role -Familiarity with CRM and ERP software - Good empathy and listeningskills - Excellent verbal and written communication skills -Experience with 3D Printing or Dental workflow is a plus - Basiccomputer skills - Bilingual language skills English and German orother EU languages are a plus. - Bachelor's Degree or Certificateis a plus - Time management skills - Attention to detail Wir bieten- A varied and challenging role in which you can help shape andimplement your own ideas - Working in a dedicated team with opencommunication in a motivating work environment in a growingtechnology company - Our modern and open offices in Weiterstadt(near Darmstadt) are located in an attractive business parktogether with a gym, restaurant, daycare center and close to theLoop 5 shopping center and other specialty markets - Independentwork with flat hierarchies and short decision-making paths and thusa wide range of development opportunities - Flexible working hours- 30 days vacation and birthday off - Adequate performance-relatedremuneration - Opportunities for further training and qualification- Free snacks and drinks - Extensive training and colleagues whoare available to answer questions