Amazon Freight is a newly launched external-facing freight service by Amazon.
It allows both small and large businesses to use Amazon to transport products
in bulk across Europe. This is an innovative technology-driven service
currently growing rapidly in Europe. Amazon Freight is part of the Amazon
Transportation Services organization responsible for many of Amazon’s best-in-
class logistics and transportation operations.

We are looking to hire for a Munich-based Account Manager position,
responsible for nurturing and growing our existing portfolio of shippers
through relationship building, engagement activities and ensuring a great
shipper experience. The successful candidate will play a pivotal role in
building this new function and should be highly analytical, customer obsessed,
have experience in a commercial role, be able to work efficiently with
internal stakeholders and be ready to roll up the sleeves to grow this
business.

Key job responsibilities
- Nurture and grow an existing portfolio of SMB-sized shippers and achieve
volume goals with best-in-class service
- Maintain a high level of engagement from our shippers through consultative
account management, and proactively identify the challenges they are facing
- Build strong relationships with key stakeholders across the portfolio as
well as internally
- Be the voice of the customer to guide product development and iterations
- Identify and lead new commercial initiatives to solve customer pain points
and improve shipper experience
- Lead by example and coach other team members to ensure success as a team

A day in the life
Youll be based at one of our corporate sites. Youll stay close to every part
of the shipping process which means you have visibility of everything to guide
our shippers. Youll look after all elements of our partner relationships,
from getting the contracts in place, cross- and upselling new services to
keeping track of performance.

This role is all about clear communication. Youll be in daily contact with
the partners you manage to make sure they have everything they need to carry
out deliveries on time.

About the team
Amazon couldnt deliver at pace without the Amazon Transportation Services
(ATS) team. As part of ATS, youll be wecomed into a diverse team that plays a
central role in our success. Using air, sea and road transport, as well as
sortation centres equipped with the latest technology, youll help Amazons
transport run at maximum efficiency. Our team captures data and uses it to
drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority.

Amazon Freight (AF) is a B2B-startup within ATS in Europe. Amzon Freight
allows external business (shippers) to use Amazons transportation technology
and network to transport products in bulk across Europe. We aim at fulfilling
shippers’ needs reliably with the world’s most advanced freight network and
pioneering technology in a socially responsible way.


### BASIC QUALIFICATIONS

- Bachelors degree or equivalent
- Experience in business development, partner development, sales or alliances
management
- Experience using data and metrics to determine and drive improvements
- Advanced proficiency in verbal and written English and German

### PREFERRED QUALIFICATIONS

- Masters degree or equivalent
- Experience in stakeholder management, dealing with multiple stakeholders at
varied levels of the organization
- Advanced proficiency in an additional language (written and verbal) such as
Mandarin, Italian or French

Amazon is an equal opportunities employer. We believe passionately that
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build. Protecting your privacy and the security
of your data is a longstanding top priority for Amazon. Please consult our
Privacy Notice (https:www.amazon.jobsenprivacy_page) to know more about
how we collect, use and transfer the personal data of our candidates.

mwd